North Lake Pet Hospital Ponder, TX - Appointment Policy
Appointments and Emergencies only, we do not see Walk-In's
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Drop Off Appointments
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet early in the morning and leave him/her with us for a couple of hours. We ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Exceptions are made for critically ill pets, however pets who are dropped off or who are undergoing routine anesthetic procedures must be current on vaccinations. If your pet is due or past due, they will be vaccinated per our policy and you will be financially responsible for this medical service.
Pet Safety and Restraint
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. The safety of your pet and of every person in the hospital is the responsibility of the doctor, who may decide your pet needs a muzzle or sedation for safe handling. Please discuss safety concerns with the doctor.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Dogs must be on a 6ft or shorter leash, extendable leashes put your and other's pets at risk of injury. If you have an extendable leash, we may ask you to place one of our hospital slip leads on during your pet's appointment.
All cats must be presented in an appropriate cat carrier.