Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (940) 487-0091
- What are the Hospital hours?
Our hospital is open Monday to Friday from 7:30 am to 5:30 pm. On Saturdays we are open the 1st and 3rd Saturdays of the month from 8:00 am until 12 pm. The clinic is closed on Sunday.
- Do I need to have an appointment?
Yes, patients are seen by appointment, so please call to schedule a time convenient for you.
- What forms of payment do you accept?
Cash, Check, Mastercard and Visa, Care Credit.
- Can I make payments?
Payment is required at the time of service. If you are concerned about financial responsibility for your pet's medical care, consider pet health insurance or starting an emergency savings account so you and your pet are protected in the event of a medical emergency.
- At what age can I have my pet spayed or neutered?
Spaying or neutering is done at around 6 months for most pets, however talk with our doctors for recommendations specific to your pet. Your pet will need an exam and current vaccines prior to surgery to ensure a safe procedure and hospital stay. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to ensure your pet has the lowest risk possible while undergoing anesthesia and surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. The advantages include: a decreased risk of breast tumors, a decreased risk of life-threatening uterine infection (pyometra), a decreased risk of prostate and testicular cancers, eliminating accidental litters and reducing the overpopulation of cats and dogs, and reducing roaming, humping, and marking behaviors in males.
- Is boarding available?
No, we do not offer boarding services. If you would like recommendations on where you can board your pets please call us or stop by and we are happy to help you with options available nearby.
- What is your hospitalization ward (kennels) like?
Our dog kennels are all indoor. The dogs are walked 3 times daily while they are in the hospital. The cat patients are housed in a separate area away from the dogs. Blankets and food are provided for our hospitalized and post-surgery pets, but you are always welcome to bring your own. The hospitalization and recovery kennels are in the treatment area where they can be constantly monitored.